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Privacy Policy

Last updated: 1 March 2026

1) Who we are (Data Controller)

This Privacy Policy explains how The Agency SARL (“The Agency”, “we”, “us”) collects and processes your personal data when you visit our website, contact us, request information, or use our services.

Data Controller: The Agency SARL

Registered office: 3, Av. JF Kennedy, c/o MONTE‑CARLO BUSINESS CENTER,

Email: info@theagency.mc

2) What data we collect

Depending on how you interact with us, we may collect:

A. Information you provide

  • Identity & contact details (name, email, phone number)

  • Your request (message content, preferred districts/buildings, budget, timing)

  • Information relevant to your project (buy/rent/off-market preferences, property criteria)

  • Any documents you send us (only if you choose to provide them)

B. Technical and usage data

  • IP address, device type, browser, operating system

  • Pages visited, time spent, referral source

  • Basic diagnostics (errors, performance, security logs)

C. Cookies and similar technologies

  • Essential cookies (site functionality)

  • Optional cookies (analytics / measurement), only if you consent where required

3) Why we use your data (purposes)

We process personal data to:

  • Respond to enquiries and requests (including district or off-market requests)

  • Provide our services (advisory, sourcing, visits coordination, follow-ups)

  • Manage relationships and communication (including scheduling)

  • Improve and secure the website (performance, troubleshooting, fraud prevention)

  • Meet legal and regulatory obligations

4) Legal basis for processing

We process your data when:

  • You request information or services (steps prior to entering a contract / performance of a contract)

  • You consent (e.g., non-essential cookies, optional marketing communications where applicable)

  • We have a legitimate interest (e.g., responding efficiently, improving our website, securing systems)

  • We must comply with a legal obligation (accounting, compliance, dispute management)

Monaco has an updated personal data protection framework, including Law n° 1.565 of 3 December 2024 on the protection of personal data. 

5) Who we share your data with

We do not sell your personal data.

We may share data only when needed with:

  • Service providers acting on our instructions (e.g., hosting, email, security, analytics, CRM tools)

  • Professional partners (only where necessary for your request, and when relevant)

  • Authorities if required by law, regulation, or a valid legal request

All providers are expected to apply appropriate security and confidentiality measures.

6) International transfers

Some providers may process data outside Monaco/EEA depending on their infrastructure. Where transfers occur, we take steps designed to ensure appropriate safeguards (such as contractual protections and vendor security standards).

7) How long we keep your data (retention)

We retain personal data only as long as necessary for the purposes described above, including:

  • Enquiries: typically kept for a reasonable period to manage follow-ups and continuity

  • Client relationships: kept for the duration of the relationship, plus a limited period afterward for legal, accounting, and dispute purposes

  • Technical logs: kept for security and troubleshooting, then deleted or anonymised

  • Cookies: retained according to cookie type and your consent choices

8) Security

We use reasonable administrative, technical, and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, and disclosure. No online service can be guaranteed 100% secure, but we aim to maintain a strong security standard appropriate to our operations.

9) Your rights

Depending on your situation and applicable law, you may have rights such as:

  • Access to your data

  • Correction of inaccurate data

  • Deletion (where applicable)

  • Objection or restriction (where applicable)

  • Withdrawal of consent (where processing is based on consent)

  • Lodging a complaint with the competent authority

To exercise your rights, contact us at contact@theagency.mc. We may request verification of identity before fulfilling a request.

10) Cookies

We may use cookies for essential site functionality and (optionally) analytics. Where required, we will request your consent for non-essential cookies, and you can change your preferences at any time through the cookie banner/settings (if enabled) or your browser settings.

11) Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal data.

12) Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page, with the “Last updated” date shown at the top.